slide 1

Welcome to The Arnewood Practice Online

⚠️ Coronavirus: Advice for the NHS in England⚠️

If you have a new continuous cough or a high temperature it is vital you DO NOT attend the surgery and self-isolate for 7 days.

For information on Coronavirus visit https://111.nhs.uk/covid-19

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

‼️Please read our Practice Action Plan and Patient Pathways for Covid-19‼️

Coronavirus Practice Action Plan

Coronavirus patient pathway

Patient COVID19 direction check sheet

Face covering exemption 

As per letter below from Dr Nigel Watson, Chief Executive of Wessex Local Medical Committees, our GP's will not be providing exemption letters for face masks. If you fit the exemptions outlined, we have designed a set of cards for you to use. Simply print at home and cut out the card most applicable to your circumstance, or use the black card to add your own text. You can show these to the shop staff, drivers, conductors or any member of the public

Face covering exemption letter - Dr Nigel Watson

Exemption cards

 

ONLINE BOOKING UNAVAILABLE
To help stop the spread of COVID-19 we have made the decision to temporarily suspend the booking of appointments online to allow us to obtain a travel history / symptoms before patients attend the practice. We hope you will understand and support us in this decision.
We would encourage patients to make use of our eConsult service, which will be triaged by a GP and you will be contacted to arrange an appointment if required.
Please be aware of the added workload this puts on our Reception Team, and be patient if it takes longer than usual to get through on the telephone. We are doing our best to prevent potential exposure and protect our patients and staff.


Practice Email: WHCCG.ArnewoodPractice@nhs.net

SYSTMONLINE - Appointments, prescriptions & more

If you have something to say about the website or practice, 

please click HERE to let us know.

Or complete our Friends and Family Test by clicking HERE.

NEW

>>Improved access for our patients!  Click here to read about our new appointment system from 1st December!<<


Have you tried eConsult?

Avoid the queues and the busy telephone lines, our eConsult service gives you access to help and information when it suits YOU.  

You  can request medical certificate, access information about referrals and test results or get advice about a medical condition.

Choose what's wrong either from an A-Z list of common illnesses or by selecting which body part is affected. You will then be taken through to answer questions about your symptoms, once you've finished the details are emailed to the practice and you will be contacted by the end of the next working day. Click here to see it for yourself.


Self Care

We are dedicated to providing you with all the information you need to help yourselves this winter! 

Take a look at our Self Care page for advice and guidance on how you can treat those coughs, colds and sore throats at home. 

Healthier Together is a fantastic website for parents to check your childs' symptoms, when they can go back to school/nursey and where to go for the help you need. You can even download the app straight to your smart phone.


Get Hampshire Walking! 

We are supporting West Hampshire CCG's campaign to get people of all ages more active. Walking is free, fun and great for your health.

For more information and to find out what is available in the local area please follow this link. 


CQC Inspection

We recently had our Care Quality Commission inspection and would like to share the results with our patients.

We were very pleased with our report, having some areas of our service identified as 'outstanding' along with many areas judged to be 'good'. Though no areas were marked as 'requiring improvement' or found to be 'inadequate', we believe there is always room for improvement and are constantly striving to provide or patients with the best service we can.

For more information and to view the full report please click here.


Sharing Medical Records to support Your Care

We want you to receive the best and most appropriate care. Sharing your medical records with other community healthcare professionals who care for you will help us to do that. Please click HERE to read our patient information leaflet for more information.

It is your decision whether your information can be shared with other services, and you can change your mind at any time simply by informing the practice. If you DO NOT wish for your medical records to be shared in this way, please click HERE to complete our 'opt-out' form.

For more information on 'Data Sharing' please click HERE


How do you communicate?

Do you need information in a different format? Do you need communication support?

If so, please tell a member of the practice staff. Telephone us on 01425 620393 or email whccg.arnewoodpractice@nhs.net


Friends and Family Test (FFT)

The friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback.


Sexual Health Clinic

This is an appointment service clinic held every Tuesday 2:00pm to 5:00pm. To make an appointment call 0300 300 2016.

For further information please click HERE or visit www.letstalkaboutit.nhs.uk

SystmOnline

The Arnewood practice uses SystmOnline which means you can order online prescriptions as well as book, cancel and view appointments. This facility is available 24 hours a day, seven days a week.

For more details on how to gain access to make appointments and request repeat medication online (SystmOnline) please click HERE .

 

 

(Site updated 26/08/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website