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Practice Policies

Data For Research

As part of this practice's contribution to medical research, we provide completely anonymised patients level treatment information to certain reputable third party organisations.

No individual is ever identified from the information, and we all, as potential patients, stand to benefit from this work. If you would like more information, please ask for a copy of our leaflet 'Privacy and Confidentiality of Your Medical Records', or contact the practice manager.


Comments, Concerns, Compliments and Complaints

diaryWe are always interested to hear any comments, observations or suggestions you may have so that we can act upon them and improve the service we give. You can give feedback through a form on this website or by calling the practice.

We hope that most problems can be sorted easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a complaint, we would like you to let us know as soon as possible. A leaflet outlining our complaints procedure in detail is available from reception. Our procedure is part of an NHS system for dealing with complaints and meets national criteria.

Your complaint will be confidentially handled by the practice manager or one of the Partners in the practice, who will promptly and thoroughly investigate. You will be kept informed at each stage of the procedure.

We also always welcome complimentary comments!!

You can download a copy of the Practice Complaints procedure by clicking HERE

 


 

Chaperones

A chaperone will be offered to patients before an intimate examination in order to protect, comfort and reassure patients and clinicians alike.

Intimate examinations might include -

  • Breast examinations

  • Vaginal examinations (including smear tests)

  • Rectal examinations

  • Examinations of the external genitalia

 

The chaperone may be another clinician or other member of staff (who has been specially trained). They act as an independent observer and will raise and document any concerns on behalf of the patient or the clinician, about the examination.

If you would like a chaperone present, please notify the clinician you are consulting or inform a receptionist either when you check in, or when you make an appointment.


Infection Prevention and Control Practice Annual Statement

View our annual Infection Control Statement here.

Next statement due: March 2019



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